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SMRT Supported Hardware
SMRT Supported Hardware
S
Written by Sam S
Updated this week

This document provides a list of minimum hardware requirements and usable hardware. If you have hardware that matches the requirements below but is not performing well (e.g. printers with issues printing barcodes, scanners that don't hold a charge), please let us know and plan to replace them.

Computers

SMRT supports both Windows and Mac at the Point of Sale. SMRT is web-based and can be accessed via any computer with a Chrome-based browser for viewing reports, printing statements, and other office-related tasks. To use SMRT, your computer should have at least 4GB of RAM and a dual-core 2.5 GHz CPU.

The minimum screen resolution is 1024x768, but we recommend using 1920x1280.

Windows

  1. Windows 10 or higher is required. Windows 8 support is very limited.

  2. 32 and 64 bit supported

  3. Laptops, Microsoft Surface Tablets and Desktops are supported

Mac

  1. Mac OSX 10.11 (El Capitan) or higher.

  2. Native support for both Apple Silicon and Intel 64 bit processors

  3. MacBooks and Desktops supported

Internet Speed Requirements

SMRT requires a minimum internet connection speed of 10 Mbps download and 5 Mbps upload for each store, regardless of the number of stations. Although SMRT can function with slower speeds, connections at these speeds are often unstable. While 4G and 5G routers are supported, their stability may depend on your environment and they may not be as reliable as cable connections.

Mobile Devices

For each delivery device, you'll need a phone or tablet with a cellular data plan. If you're only using the device for racking, a cellular plan is not necessary as long as there is wifi coverage in the store. The device must meet the following requirements.

iOS:

  • iOS 15 minimum, iOS 16+ recommended.

  • iPhone 8 minimum, iPhone 12 or newer recommended

  • iPad (5th generation) minimum, iPad (9th generation) recommended

  • iPad mini 4 minimum, iPad mini (6th generation) recommended

  • iPad Air 2 minimum, iPad Air (5th generation) recommended

  • Any version of iPad Pro supported, 3rd generation or newer recommended

Android:

  • Android 8.0 minimum, Android 13+ recommended.

  • The following android devices have been tested with SMRT, but most devices with a backwards facing camera should work (for racking and delivery):

    • Samsung Galaxy S22 5G

    • Google Pixel 6 Pro

    • OnePlus 10 Pro

    • Samsung Galaxy S22 Ultra.

  • At least 8GB of storage on the device (and, it's assuming you don't start putting other big apps or media on the device).

  • Galaxy A53 is explicitly NOT supported.

Scanners

We explicitly support the below USB scanners, other scanners currently connected to another POS (including ethernet, bluetooth and serial), may work, but you might have to replace them:

  • Honeywell 1200G, 1202G, 1250G, 1300G, 1452G, 3800G, 1472G

  • Honeywell Orbit 7190G, MS7180

  • Symbol/Zebra/Motorola LS2208, LS4278, LI2208, LI4278

  • Zebra DS9908R

  • Intermec Scanplus 1800VT

  • Cino F680,780BT

  • Cino A660 2D

Thermal Printers

We explicitly support the below USB connected printers. Non USB connection may work, but is not supported.

  • Epson TM-T88IV, TM-T88V, TM-T88VI, TM-88VII, TM-T20, TM-T20II, TM-T20III

  • Star TSP 100, TSP 143

  • Zebra GC420d, GC420t, GX420d, GX420t, ZD420d, ZD420t

Temporary Tag Printers

Temporary tags can be printed on the following printers.

Name

With Cutter

Perforated Paper Tags

White woven paper

Wet strength paper

Zebra TLP 2824 Plus

Yes

Yes

Zebra GX420t

Yes

Yes

Yes

Zebra ZD420t

Yes

Yes

Yes

Zebra GX420t

No

Yes

Zebra ZD421T

Zebra ZD411T

Epson TM-U220B USB

Yes

Yes

Star SP700 Series***

Yes

Yes

Bixolon SRP-275III*

Yes

Yes

Godex RT700I

Both

Yes

Yes

Godex RT700IW

Both

Yes

Yes

Brother TD-4420TNC

Yes

Yes

Yes**

  • Tag design not customizable with Bixolon.

** Brother printer requires thicker white woven paper

***In Epson Emulation mode

Delivery Driver Printer

Printers to be used for the delivery drivers.

  • Star T300i (Recommended, both iOS & android supported)

  • Star T300 (Not recommended, Android only)

Conveyors

  • All Metalprogetti Assembly, Storage, Uniform, and 247 systems are supported.

  • All QuickSort Assembly, QuickTag, and GMS 247 systems.

  • Heimac 247 and Storage Systems

  • SMRT also has its own assembly conveyor and can convert legacy conveyors to work with SMRT automatic assembly.

Other Peripherals

Credit Card Readers

we only use the BBPOS WisePOS E which is fully integrated with SMRT and must be purchased from us.

Cash Drawers

Any cash drawer that connects via RJ12 cable to your Star or Epson printer can be opened via SMRT. USB or Serial connected Cash Drawers will not work, however, manually opening the drawers is an option if you do not want to replace them.

RFID Gates

Any RFID Reader supporting TCP/IP communication should work, all the below have been tested with SMRT:

Web Cameras

Below cameras are tested by SMRT. Other web cameras will work, but some won’t due to their protocols being unsupported by our automatic photo solution.

  • Logitech C920

  • Logitech C920e

  • Logitech C920s

  • Logitech C930

Scales

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