As your order moves through the cleaning process, the status in the SMRT customer app will update so you customers can visualize its progress through 5 green bubble stages.
Here’s a quick breakdown of what each stage means:
Bubble 1: Order Received – Not Yet Cleaned
This means your order has been received but hasn’t started being cleaned yet.
Order Confirmed – We’ve got your order in the system
Pickup Scheduled – We’re on our way to collect your items
Dropped Off – You’ve dropped your items off at the store
Dropped Off at Locker – You’ve used one of our lockers for drop-off
Bubble 2: Cleaning in Progress
Your items are now being worked on by the cleaning team.
Cleaning – Your order has been detailed and is being cleaned or processed
Bubble 3: Cleaning Complete – Ready to Return
Your items are all set and just waiting to get back to you.
Ready for Pickup – Your order is ready at the store
Ready for Delivery – It’s prepped and waiting to be delivered
Ready, Delivery Scheduled – Delivery time has been booked and it’s good to go
Bubble 4: On the Move
Your order has left the cleaner or you’ve told us you’re on your way to pick it up.
Out for Delivery – It’s on its way to you
Ready for Pickup – (If you tapped “On My Way” in the app) lets the store know you’re coming
Bubble 5: Order Complete
You’ve received your items back — all done!
Delivered – Successfully dropped off
Delivered to Locker – Placed in a locker for pickup
Picked Up – You’ve collected your order from the store
at Order complete the order will move off this screen.