With our new chat system, you can create different channels within your business to better organize communication and customer service. You can create channels between certain employees, for specific routes or stores, or for your whole operation.
To create a channel:
Select the 'Settings' button from the home screen
Click on 'Business Settings'
Select the 'Chats And Notifications' button
Click on the '+ New Channel' button
After you have selected the '+ New Channel' button
Create a name for the channel
Select which agents you want this channel to encapsulate (if necessary)
Choose your participants i.e. which of your employees should see the notifications from this chat channel
Ex: Creating a new channel for only managers is as simple as giving the channel a name and selecting the managers from the employee list. Now all managers will have a 'Management' channel in the 'Notifications' module in the POS.
Ex: If you want a channel for notifications from specific routes or stores to go to specific employees, you can easily select the agents and the employees from the drop down.
Check out our guide on the New Messages Module for more information: