Follow these steps for when you need visual proof of a pick up/delivery request or issue from the mobile app,

1- Access the stop for which you need to add a photo for from the To Do route menu

2- In the Notes section, click the Edit/Pencil icon. The notes editor will open

3- Select the Category and Subcategory that best fit. If needed, add a comment in the Message section. Click the camera icon, take the photo and select Use Photo, click Save Note.

The note with photo will be added to the customer's profile and you can continue or complete the stop as usual.