All Collections
Learning Center
Functionality
Holding Item For Cleaning Approval (Reject Function)
Holding Item For Cleaning Approval (Reject Function)
M
Written by Matt Panton
Updated this week

When you require a customer's approval to process an item (i.e. leathers, embellished garments, repairs) follow these steps to set the item on Pending status while you await approval.

1. Open the item, click the Reject button on the bottom left of the item details page until it turns purple and choose Save. You will notice the Total price change to $0.
​

item_reject.png

If approval from the customer is provided before the item is returned,

1. Reopen the item, click the Reject button on the bottom left of the item details page until it turns gray, the price will be restored. Save and send the item to be processed as needed.
​

un-reject.png
Screen_Shot_2019-02-13_at_11.37.11_AM.png

If approval from the customer is NOT provided within 24hrs, assemble, bag and rack item as usual.
​

assemble_bag_rack.png
Did this answer your question?