Use these when you need to communicate to the rest of your team specific instructions for a customer's account, order or item.

1. Click on the note icon depending on the level of the note required:

Account
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​Order
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​Item
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2. Add a category and issue that fit and enter the desired note in the "Description" field. You can also add a picture by clicking on the camera icon within the new note fields. Remember to Save!

*If you intend to add an issue instead of note choose the add issue button instead.*
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​*FOR A NOTE TO BE PRINTED ON A TICKET SELECT THE CATEGORY "SPECIAL PROCESS" AND ISSUE "PRINT ON TICKET"
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