Due Dates help you set the right turnaround time for each order, so your team and customers are always on the same page about when items will be ready.
This setting can be found under Settings-> Detailing/Pricing -> Due Dates
example of due dates config
What Are Due Dates?
Due Date = the Promised Date the customer sees
Production Date = the Internal Date your team aims to finish the order by (usually a day earlier than the due date)
These are automatically calculated when you create a new order, based on your store or route’s settings.
Where to Set Them
Go to: Settings → Detailing/Pricing → Due Dates
Here, you can create or update due date rules for each store or route.
How It Works – A Quick Example
Let’s say you set a Due Day of 2 and a Due Hour of 3pm:
An order created on Monday morning will be due by Wednesday at 3pm
If you have a Cut-Off Hour of 12pm, and the order is created after that, the due date will move to Thursday at 3pm
Key Settings Explained
Due Days – How many business days from the order date until it’s due
Due Hour – What time the order is due on that day (e.g. 4pm)
Cut-Off Hour – If an order is placed after this time, add an extra day to the due date
Tip: To turn off this feature, set Cut-Off Hour to 12:00am
Production Days & Hours – Just like Due settings, but used internally to schedule when the item should be ready behind the scenes
Add Conditions for Flexibility
You can set different rules for different:
Stores or Routes (called Agents)
Departments (e.g. Dry Cleaning, Alterations)
Days of the Week
This way, you can have one set of rules for regular dry cleaning and another for specialty items like repairs or bridal wear.
Important Notes
SMRT skips days with no production when calculating due dates (usually weekends or holidays)
Make sure you give each rule a clear name so it’s easy to manage later