The claim features allows you to return money to the customer in the form of cash, credit card, check and store credit.
The Claim feature allows you to refund a specific dollar amount to the customer (Note: paying a claim will refund the claim amount, but keep the order as paid in full for the new amount).
Navigate to the customers account and then click the "Payment" tab
Click the "Pay a Claim" button.
3. Then put in the claim amount and choose cash, check, card or issue a store credit for the partial amount then click the "Claim" button
