If you have a question about the software or if something isn't working as you believe it should, it's extremely easy to get ahold of a SMRT Support Agent.
Click the Support button in the top right corner of the screen.
2. A pop up will open allowing you to send us a message. Click on 'Send Us A Message' and choose from the following options:
3. Once you have selected the department which you would like to speak to, you will be prompted to further define the subject of your question:
4. Our support page will then prompt you to choose your method of response: Callback Request or Ticket Request.
Selecting 'Callback Request' will ask you for a call back number so an agent can call you directly.
Selecting 'Ticket Request' will prompt you to explain the question or issue in more detail. After you have described the question or issue, a ticket will be submitted so a support agent can assist you further.
Support Replies
When a SMRT Support Agent replies, you will get a notification at the bottom left of you're screen. Or you can check by clicking the question mark at the bottom left and clicking "Contact Support" and then "Messages"