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Submitting a Support Ticket
Submitting a Support Ticket
Written by Matt Panton
Updated over a week ago

If you have a question about the software or if something isn't working as you believe it should, it's extremely easy to get ahold of a SMRT Support Agent.

Click the Support button in the top right corner of the screen.


A pop up will open with fields for you to describe the issue.


Give the support ticket a subject and then describe your question or problem with as much detail as possible and click submit.

You can also set a priority. If there is something urgent you can flag it as urgent, otherwise you can simply leave the ticket set as Normal Priority.


After you click submit you'll see a confirmation page.


When a SMRT Support Agent replies you'll get a notification in the top right of your screen in the "Your Notifications" channel.


Click it to remove the notification and view the reply. It will open the channel and you'll see a notification that someone replied to you. Click the View Reply button to open the reply.


After you click View Reply the support ticket will open in a pop up. Type your reply and click Submit.


Repeat this process until your question is answered or your problem is solved.

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