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Submitting a Support Ticket
Submitting a Support Ticket
M
Written by Matt Panton
Updated over 2 months ago

If you have a question about the software or if something isn't working as you believe it should, it's extremely easy to get ahold of a SMRT Support Agent.

  1. Click the Support button in the top right corner of the screen.

2. A pop up will open allowing you to send us a message. Click on 'Send Us A Message' and choose from the following options:

3. Once you have selected the department which you would like to speak to, you will be prompted to further define the subject of your question:

4. Our support page will then prompt you to choose your method of response: Callback Request or Ticket Request.

  • Selecting 'Callback Request' will ask you for a call back number so an agent can call you directly.

  • Selecting 'Ticket Request' will prompt you to explain the question or issue in more detail. After you have described the question or issue, a ticket will be submitted so a support agent can assist you further.

Support Replies

When a SMRT Support Agent replies, you will get a notification at the bottom left of you're screen. Or you can check by clicking the question mark at the bottom left and clicking "Contact Support" and then "Messages"

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