Automatic Communications

Below is a detailed list of every email and text SMRT sends out automatically.

 

Texts

Order Ready Notification

Your dry cleaning order is ready and available for pickup at Store Address

View order:

https://company.smrtapp.com/s/accountlink

Thank you for using Company!

 

This is sent when all of a customer’s orders for the same due date have been racked to your storage conveyor, slick rails, or shelves.



New Order Notification

Hi Customer ~ Just a quick note to say THANK YOU for trusting Company with the careful cleaning of your clothes and household items. Your order is now underway! We will notify you when it's ready, but please feel free to text us back with any questions.

Visit your online account: https://company.smrtapp.com/s/accountlink

Sincerely, Company

 

This is sent after the customer’s first order is created.



Pickup Reminder

Hi Customer, you have a scheduled pickup Tuesday 6/28. If you want to cancel, just reply 'No'.

Sincerely, Company

Your Account: https://company.smrtapp.com/s/accountlink

 

This is sent at 7pm the night before a customer’s pickup. If they reply ‘No’ or a variation like ‘No thank you’, then we send the message below.

 

Pickup Cancellation Confirmation

Ok, Tuesday 6/28 is cancelled. Thanks for telling us!

 

This is sent after the customer replies ‘No” after the pick up reminder text.



Delivery Stop Completion

Hi Customer, Drivers name just completed your delivery.
Your Account: https://Company.smrtapp.com/s/itw6wAVG2t
Thanks for using Company!

This text is sent after the driver completes a stop

 

Emails

 

Welcome Email

This email gets sent out automatically when a new customer signs up. You can change any text you like and add pictures and video if you want. Below is an example of what we send to the new customers at our cleaners.

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Card Expired Email

This email is sent out a month before the customer’s credit card will expire & the month that it will expire.

Expiring_Card_Email.png

 

Card Declined Email

This email is sent out when there is a problem processing their payment

Card_Declined_Email.png

 

Order Ready Email

This is sent when all of a customer’s order for the same due date have been racked to your storage conveyor, slick rails, or shelves.

Order_Ready_Email.png

 

Reward Email

This is sent when a customer receives a reward.

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Statement Email

This email is sent on the first of the month (or your alternative billing cycle dates) to all statement customers that have a balance. You may also generate a statement at any time and send it via email.

Statement_Email.png



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