Automatic Communications

Below is a detailed list of every email and text SMRT sends out automatically.

Texts

Order Ready Notification

Hi {Customer First Name},
Your order is ready and available for pickup at {Pickup Store Address}.
View order: {Customer Link}
Thank you for using {Business}!

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This is sent when all of a customer’s orders for the same due date have been racked to your storage conveyor, slick rails, or shelves.

New Order Notification(For New Customers)

Hi {Customer First Name} ~ Just a quick note to say THANK YOU for trusting {Business} with the careful cleaning of your clothes and household items. We will notify you when your current order is ready, but please feel free to text us back with any questions.

Track your order: {Track Order Link}

Sincerely, {Business}

Reply STOP to cancel texts.

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This is sent after the customer’s first order is created after sign-up. This message is not sent to new route customers. 

Pickup Reminder

Hi {Customer First Name}, do you have anything for us to pick up on {Date}? If not, simply reply 'No'.

Add notes & photos: {Customer Link}

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This is sent the night before a customer’s pickup. If they reply ‘No’ or a variation like ‘No thank you’, then we send the message below. This text is only sent when the customer has an existing pickup. The notes & photos portion can be toggled on or off.

Pickup Cancellation Confirmation

Ok, {Date} is cancelled. Thanks for telling us!

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This is sent after the customer replies ‘No” after the pick-up reminder text.

Pickup & Delivery Reminder

Hi {Customer First Name}, we will deliver your cleaning {Time} and pick up any new items to be cleaned.

Add notes & photos: {Customer Link}

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This is sent the night before a customer’s delivery. This text is only sent when the customer has orders to be delivered and does not offer cancellation. The notes & photos portion can be toggled on or off.

Route Opt In Request

We are in your area tomorrow. Please reply 'YES' and we will come by for a pickup, or click the link below to schedule for a different day.

Sincerely, {Business}
{Customer Link}

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This is sent to Will Call route customers the night before a customer’s route runs. If they reply ‘Yes’ a pickup will be automatically scheduled for the following day.

Route Opt In Request Confirmation

Thank you, your pickup is scheduled for {Date}.

Add notes & photos:
{Customer Link}

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This is sent after a Will Call customer replies "Yes" to the Route Opt In Request text.

Delivery Stop Completion

Hi {Customer First Name}, {Drivers First Name} just completed your delivery.
Your Account: {Customer Link}
Thanks for using {Business}!
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This text is sent after the driver completes a stop.

Locker Delivery Completed

Hi {Customer First Name},

Your clothes are in locker {Locker}. Use code: {Code} to open the locker.

Your account: {Customer Link}

Thanks for your business!

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This is sent after a customer's orders are delivered to a locker.

SMS Opt-in Question

Text YES to join {Business} Route Reminders and receive your account link. Msg&data rates may apply. Reply HELP for help, STOP to cancel.
Sincerely, {Business}

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This is sent to customers when they are added to a Route or are on a Route and messaging is enabled and the customer has not opted in yet.

SMS Opt-in Confirmation

Welcome to {Business} Route Reminders! Msg&data rates may apply.
View your account: {Customer Link}
Sincerely, {Business}

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This is sent to Will Call customers when they reply YES to the SMS Opt-in Question and pickup and delivery scheduling on the customer portal is disabled.

SMS Opt-in Confirmation Customer Portal Delivery

Welcome to {Business} Route Reminders! Msg&data rates may apply.
To schedule a pickup now, please open your account link: {Customer Link}
Sincerely, {Business}

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This is sent to Will Call customers when they reply YES to the SMS Opt-in Question and pickup and delivery scheduling on the customer portal is enabled.

SMS Opt-in Confirmation Regular Pickups

Welcome to {Business} Route Reminders! Msg&data rates may apply.
To manage your future pickups, please open your account link: {Customer Link}
Sincerely, {Business}

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This is sent to Route Regular and Regular by Appointment customers when they reply YES to the SMS Opt-in Question.

Emails

Welcome Email

This email gets sent out automatically when a new customer signs up. You can change any text you like and add pictures and video if you want. Below is an example of what we send to the new customers at our cleaners.

Card Expired Email

This email is sent out a month before the customer’s credit card will expire & the month that it will expire.

Card Declined Email

This email is sent out when there is a problem processing their payment

Order Ready Email

This is sent when all of a customer’s order for the same due date have been racked to your storage conveyor, slick rails, or shelves.

Reward Email

This is sent when a customer receives a reward.

Statement Email

This email is sent on the first of the month (or your alternative billing cycle dates) to all statement customers that have a balance. You may also generate a statement at any time and send it via email.