If you have a question about the software or if something isn't working as you believe it should, it's extremely easy to get ahold of a SMRT Support Agent.

Click the Support button in the top right corner of the screen.

A pop up will open allowing you to send us a message. Click on 'Send Us A Message' and choose from the following options:

Once you have selected the department which you would like to speak to, you will be prompted to further define the subject of your question:

Our support page will then prompt you to choose your method of response: Callback Request or Ticket Request.

Selecting 'Callback Request' will ask you for a call back number so an agent can call you directly. Selecting 'Ticket Request' will prompt you to explain the question or issue in more detail. After you have described the question or issue, a ticket will be submitted so a support agent can assist you further.

When a SMRT Support Agent replies, you will get a notification in the top right of your screen in the "Your Notifications" channel.

Click the 'Your Notifications' channel to remove the notification and view the reply. It will open the channel and you'll see a notification that someone replied to you. Click the View Reply button to open the reply.

After you click View Reply the support ticket will open in a pop up. Type your reply and click Submit.

Repeat this process until your question is answered or your problem is solved.