Submitting a Support Ticket

If you have a question about the software or if something isn't working as you believe it should, it's extremely easy to get ahold of a SMRT Support Agent.

 

Click the Support button in the top right corner of the screen.

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A pop up will open with fields for you to describe the issue.

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Give the support ticket a subject and then describe your question or problem with as much detail as possible and click submit.

You can also set a priority. If there is something urgent you can flag it as urgent, otherwise you can simply leave the ticket set as Normal Priority.

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After you click submit you'll see a confirmation page.

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When a SMRT Support Agent replies you'll get a notification in the top right of your screen in the "Your Notifications" channel. 

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Click it to remove the notification and view the reply. It will open the channel and you'll see a notification that someone replied to you. Click the View Reply button to open the reply.

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After you click View Reply the support ticket will open in a pop up. Type your reply and click Submit.

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Repeat this process until your question is answered or your problem is solved.

 

 

 

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